Refund Eligibility

1. Account Issues: The Account was not delivered on time. Incorrect or invalid login credentials. Unable to bind your own email. Account compromised before use.
2. Product Issues: Product out of stock beyond the estimated delivery time. Payment failed or is incomplete.
3. Boosting & Currency Orders: Full order not delivered within the guaranteed time. Account stats are damaged or reduced. Login info altered without permission. Bans due to the seller’s third-party programs.

Non-Refundable Situations

1. You changed the login details after delivery.
2. Your account was banned due to your actions (e.g., cheating).
3. Delivery time has not passed.
4. The order was delivered as described, but the access instructions were not followed.

Return Policy

Returns are not required for correctly delivered items.
Return requests are accepted within 14 days if the item is unused, unmodified, and not as described.

How to Request a Refund

1. Contact the Seller: Attempt to resolve directly.
2. Open a Dispute: If unresolved, contact Z2U support.

Refund Process: Refunds are credited to your Z2U account by default or returned to the original payment method upon request (3–5 business days processing).

Refund Methods

Store Credit — Default option for future orders.
Original Payment Method — Available upon request.

Warranty & Returns

Refunds are valid within the warranty period for faulty items.
Eligible returns accepted within 14 days for unused and unaltered items.

Important Notes

1. Keep proof and screenshots for disputes.
2. Share evidence only through Z2U’s official channels.
3. Review item descriptions carefully before purchasing.

Support Contact

For refund or return assistance, contact Z2U Support directly through their platform.